Pflegefachkraft (m/w/d) im Software-Support – Bürojob ohne Schichtdienst in Düsseldorf
On-site
Core
Support nursing services with care management software, acting as the bridge between technical teams and nursing professionals.
Role type
Support specialist for care management software
Builds
Care management software for nursing services
Domain
Healthcare / Nursing / Software Support
Deliverable
client delivery
Required skills
Nursing background, PC proficiency, ticket management, technical troubleshooting, documentation, communication
Preferred skills
Experience with care software, documentation, tour planning, billing
Technologies
Ticketing systems, care management software
Responsibilities
Answer software questions via phone and email, document requests and solutions in the ticket system, escalate complex technical cases, provide feedback to product development, help create user guides and FAQs