IT Support Engineer - Italy
Core
Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe, administering devices and ensuring compliance.
Role type
IT Support Engineer (Level 1/2)
Builds
IT support services for end-users in Milan and Southern Europe
Domain
IT Operations / Enterprise IT Support
Required skills
Microsoft 365 administration, Windows OS management, ITSM platform usage, incident management, IT asset management, user training, knowledge base maintenance
Preferred skills
Microsoft Intune/Endpoint Manager, Microsoft Defender, Fortinet environments, networking fundamentals (VPN, firewall, VoIP), ITIL Foundation certification
Technologies
Microsoft Intune, Microsoft Defender, Jira, Zendesk, Microsoft 365, Windows, Fortinet
Responsibilities
Deliver hybrid Level 1 and Level 2 IT support, administer company devices and ensure compliance, implement and operate security measures, manage and resolve incidents, act as primary IT point of contact for Milan office, provide user guidance and training
Seniority
Mid-level (2-5 years experience)