Distribution Service Engineer - Romania
Core
Distribution Service Engineer responsible for managing customer tickets, coordinating service partners, and providing technical support for Sungrow's distribution solutions in Romania.
Role type
Distribution Service Engineer
Builds
Service resolution and customer support for Sungrow's distribution solutions
Domain
Energy / Electrical Engineering
Deliverable
client delivery
Required skills
Technical troubleshooting, CRM and ticketing system usage, customer communication, logistics coordination, training delivery
Preferred skills
Experience in technical service or after-sales support, electrical/electronics/energy engineering background
Technologies
CRM systems, ticketing systems
Responsibilities
Manage assigned regional customer tickets, coordinate service partners, act as single point of contact for key customers, deliver customer training, coordinate spare-parts logistics and major incidents
Seniority
Mid-level, hands-on IC