IT Service Lead (all genders) – Microsoft Technologies
Core
Leading IT service delivery and coordination for a complex customer environment, focusing on Microsoft technologies and infrastructure.
Role type
Senior IT Service Delivery Lead (Microsoft Technologies)
Builds
IT services including Microsoft 365, Collaboration, Identity Management, Infrastructure, Client Management, File Service, and Print Services
Domain
IT Service Management / Microsoft Technologies
Required skills
IT Service Management (ITIL), Microsoft 365, Identity Management, Change Management, ITSM tools, Stakeholder Management, Process Documentation
Preferred skills
ITIL Certification, BMC Helix, Team Leadership
Technologies
Microsoft 365, Active Directory, BMC Helix, ITSM tools
Responsibilities
Coordinate IT service delivery, manage ITSM processes (Incident, Problem, Change, Request), act as central interface between customer and technical teams, plan and coordinate technical changes, optimize service processes, create process documentation, handle escalations.
Seniority
Senior, hands-on IC