Sachbearbeiter Customer Service (m/w/d) – D2C Webshop Maier Sports & GONSO
Core
Handling customer inquiries via ticket system, email, and phone for a D2C webshop, covering product advice, orders, deliveries, and returns.
Role type
Customer Service Representative (D2C E-commerce)
Builds
Customer support processes and service quality for outdoor and bike brands
Domain
Retail / E-commerce / Outdoor & Sports
Deliverable
client delivery
Required skills
Ticket system management, order processing, return management, FAQ maintenance, ERP/Shop system familiarity, German (fluent), English (good)
Preferred skills
Experience in E-commerce or B2C, knowledge of Shopware or Dynamics 365, affinity for textile/outdoor/bike products
Responsibilities
Answering customer questions via multiple channels, processing orders and payments, managing returns and complaints, documenting service cases, maintaining knowledge base and FAQs, collaborating with logistics and product teams
Seniority
Individual Contributor, entry to mid-level