Customer Service Adviser
Core
Handle tenant queries at first point of contact, logging repairs, processing housing applications, and managing complaints to ensure fair outcomes.
Role type
Customer Service Adviser (Housing Management)
Builds
Housing management system records, work orders, and housing allocations
Domain
Social housing / Residential property management
Deliverable
dashboards & analysis
Required skills
Customer query handling, repair logging, housing application processing, complaint management, mail processing, internal referrals, timescale management, record maintenance
Preferred skills
Data protection principles understanding