IT-Administrator:in / IT Support Specialist (m/w/d) (Microsoft 365 & IT-Projekte)
Core
First-line IT support and administration for 80 employees across German and international sites, coordinating with external IT vendors and managing digitalization projects.
Role type
IT Support Specialist / IT Administrator (1st-Level Support)
Builds
IT support services, user account management, and digitalization initiatives for internal teams
Domain
IT Services / Microsoft 365 / Enterprise Support
Required skills
IT Support (1st-Level), Helpdesk, Ticket Triage, Troubleshooting, User Account Management, Microsoft 365 Administration, Active Directory / Azure AD, Onboarding/Offboarding, Vendor Coordination, IT Security Basics, ITIL Processes (Incident/Request/Change Management)
Preferred skills
Microsoft Intune, Windows Autopilot, PowerShell, IT Digitalization, AI Applications
Technologies
Microsoft 365, Exchange Online, Active Directory, Azure AD, Microsoft Entra ID, Windows Clients, ITIL
Responsibilities
Handle technical support inquiries and troubleshoot IT issues for employees, manage user accounts and access rights in M365 and AD, coordinate with external IT service providers, support IT infrastructure and security measures, lead parts of IT projects and rollouts
Seniority
Mid-level, hands-on IC