Travel Agent Emergency Service (m/w/d)
Core
24/7 emergency support for business travelers worldwide handling urgent changes, incidents, and complex travel requests.
Role type
senior travel agent (emergency service)
Builds
flight bookings, rebookings, cancellations, and ticketing for corporate clients
Domain
travel industry + business travel management
Deliverable
client delivery
Required skills
GDS systems (Amadeus, Sabre, Galileo), airline fare knowledge, invoicing, process analysis
Preferred skills
Mid-Office systems, Farelogix
Technologies
Amadeus, Sabre, Galileo, Farelogix, Microsoft Office
Responsibilities
Manage international emergency hotline for business travelers; Process flight bookings, changes, cancellations, and reassignments; Ensure service level agreements; Handle ticketing and invoicing; Resolve customer complaints; Analyze error sources with quality management to improve processes.
Seniority
Senior, hands-on IC
