Customer Success Manager:in
Core
Voice of the customer in Austria, driving product adoption, preventing churn, and managing upselling opportunities for schools and educational institutions using an AI-powered EdTech platform.
Role type
Customer Success Manager (IC)
Builds
Customer success outcomes, product adoption, and revenue growth for the Austrian market
Domain
EdTech / Education Technology
Required skills
proactive customer success, product adoption, churn prevention, upselling, SaaS experience, CRM proficiency (Salesforce/HubSpot), fluent German, English proficiency
Preferred skills
EdTech or public sector experience, scale-up experience
Responsibilities
Build strong relationships with customers to understand their goals and challenges; Act as the customer's voice to Sales, Support, and Product teams; Proactively engage customers to increase usage and value; Manage and grow a dedicated customer portfolio; Collaborate cross-functionally to ensure customer success.
Seniority
Mid-level, hands-on IC