IT Servicetechniker (m/w/d)
Core
2nd Level Support technician handling tickets for Windows clients, Microsoft Office, printers, industrial devices, and mobile devices.
Role type
2nd Level IT Support Technician
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Required skills
Windows OS troubleshooting, Microsoft Office support, printer administration, mobile device support (iOS), hardware diagnostics, ticket prioritization, documentation
Preferred skills
Industrial device support, iPhone/iPad administration
Technologies
Windows, Microsoft Office, iOS, industrial scanners
Responsibilities
Analyze and resolve support tickets for hardware and software issues, diagnose and replace faulty hardware components, set up new end-user devices, prioritize and document tickets in the support system
Seniority
Junior to Mid-level, hands-on IC