Collections Specialist (m/f/d), Berlin
Core
First point of contact for merchants and debtors to ensure invoices are paid on time, resolve disputes, and manage the full receivable lifecycle including dunning.
Role type
Collections Specialist (B2B)
Builds
Receivables lifecycle management for SMEs
Domain
Fintech / B2B lending / Trade credit
Deliverable
client delivery
Required skills
Customer service, collections, accounts receivable, dunning process, payment reconciliation, dispute resolution, Excel/Google Sheets, AI tools usage
Preferred skills
Experience with court dunning procedure, factoring, B2B lending, trade credit
Technologies
AI tools for case summarization and message drafting
Responsibilities
Contact overdue debtors to agree on payment plans, follow up on agreements and move cases through dunning, reconcile incoming payments daily, approve receivables within guardrails, escalate edge cases to risk team
Seniority
Junior to Mid-level, hands-on IC