Support Engineer
Core
Provide remote, client-focused support for hardware and software behind immersive experiences (showrooms, flight simulators), focusing on AV systems and the company's own software platform.
Role type
Support Engineer (Technical Support / Service Engineering)
Builds
Client-facing support operations for AV, IT, and software platforms
Domain
Entertainment technology / AV systems / IT Infrastructure
Deliverable
client delivery
Required skills
Technical support, networking (IP, VLANs, PoE), Windows/Linux troubleshooting, AV hardware basics, system documentation reading, ticket management, remote tools usage
Preferred skills
AV platforms (Q-SYS, Crestron, Extron, Dante), ITIL workflows, high-availability networks, leadership, process improvement
Technologies
TeamViewer, NinjaOne, Q-SYS, Crestron, Extron, Dante, Windows, Linux, Netgear
Responsibilities
Resolve AV/IT/software tickets within SLAs, troubleshoot hardware/software/network issues, respond to monitoring alerts, carry out software updates/patches, document fixes in knowledge base, hand over shifts between time zones, coach team members
Seniority
Mid-level (2+ years) to Senior/Lead (5+ years, leadership experience)
