3rd-Level Support Specialist – Datenbank & Fehleranalyse (m/w/d) Homeoffice möglich
Core
Resolving complex database errors and bugs escalated from lower support levels, performing SQL/PostgreSQL analysis, and documenting solutions for the tomedo practice management system.
Role type
Senior IC database support specialist
Builds
tomedo practice management system
Domain
Healthcare IT / Database Administration
Required skills
SQL, PostgreSQL, error analysis, debugging, network architecture, client-server architecture, ticket workflows, database backup and recovery
Preferred skills
tomedo system knowledge, macOS, Objective-C/Swift, Java, healthcare data protection regulations, agentive AI tools
Technologies
SQL, PostgreSQL, tomedo, macOS, Objective-C, Swift, Java, ChatGPT, Claude, Gemini, Codex, Claude Code
Responsibilities
Triage complex support cases escalated from 1st and 2nd level, analyze bug reports, execute database queries and corrections, document findings in the knowledge base, collaborate with development and product teams, optimize support processes
Seniority
Senior, hands-on IC
