Mitarbeiter technischer Vertriebsinnendienst & Kundenservice (m/w/d) – PV & Wärmepumpen
Core
First point of contact and lead expert for potential customers, qualifying inquiries around PV and heat pumps, and managing the entire offer process including calculations and order processing.
Role type
Technical sales operations & customer service specialist
Builds
Quoted offers, calculated energy system proposals, and processed orders for residential/commercial PV and heat pump systems
Domain
Renewable energy (Solar PV & Heat Pumps)
Deliverable
client delivery
Required skills
Technical qualification of sales leads, creation and verification of cost calculations, writing commercial offers, processing orders and invoicing, first-level technical support, monitoring installed PV systems, managing central mail and phone intake, coordinating with external trades
Preferred skills
Experience in customer service or technical sales operations, familiarity with CRM tools (e.g., HubSpot) or ERP systems, strong organizational skills, excellent German language skills
Technologies
HubSpot, ERP systems, Monitoring dashboards
Responsibilities
Qualify incoming sales inquiries for PV and heat pumps, create and verify cost calculations for energy systems, write and send commercial offers, process orders and handle invoicing, provide first-level technical support and create service tickets, monitor installed PV systems for faults, manage central mail and phone intake, support grid operator registration
Seniority
Entry to Mid-level, generalist role