Intern (m/w/d) Therapist and Patient Success
Core
Support patients and therapists by resolving organizational and technical barriers to accessing digital mental health tools (DiGA) via phone calls and onboarding assistance.
Role type
Intern, Patient Success & Support
Builds
Patient onboarding and access to digital therapy programs
Domain
Mental health technology / Digital Health
Deliverable
client delivery
Required skills
German (fluent), English (good), telephone communication, patient empathy, process improvement, data analysis
Preferred skills
Psychology or health sciences background, startup mindset
Responsibilities
Answer patient calls regarding prescription, insurance, and activation codes; assist with registration and technical troubleshooting; document interactions and escalate clinical/medical issues; analyze support metrics to improve processes and FAQs.
Seniority
Intern