Customer Engagement Consultant
Core
Support prospective customers and families in navigating decisions about aged care and retirement living services, guiding them from initial enquiry through to sales completion.
Role type
Customer Engagement Consultant (Sales & Relationship Management)
Builds
BaptistCare aged care, home care, and retirement living services
Domain
Aged care, health, and community services
Deliverable
client delivery
Required skills
solutions-based selling, customer journey management, public speaking, CRM management, stakeholder relationship building, RAD/DAP/low means knowledge
Preferred skills
aged care or health industry experience, consumer-directed care knowledge, previous CRM experience
Responsibilities
Build genuine relationships with prospective customers and decision-makers; manage the customer journey from enquiry to closing; meet customers in residential facilities or homes to explain services and fees; arrange and conduct site tours; maintain accurate CRM records; build relationships with referral networks (GPs, hospitals, community orgs); present at expos and community events.
Seniority
Individual Contributor, mid-level
