First-Level-Student:in (m/w/d)
Core
Providing first-level IT support to employees via phone, remote, and ticketing systems to ensure smooth daily operations across office and remote environments.
Role type
First-level IT support specialist (student)
Builds
IT support services and documentation for internal users
Domain
Corporate IT / Real Estate
Deliverable
client delivery
Required skills
IT support, hardware setup (laptops, smartphones, printers), Microsoft 365 (Teams, SharePoint, Planner), documentation creation, troubleshooting
Preferred skills
Experience with Windows, macOS, Mobile Device Management, Microsoft 365
Technologies
Microsoft 365, Windows, macOS, iPhone, Active Directory, Entra ID, SharePoint, Teams
Responsibilities
Answering support calls and managing tickets, analyzing and resolving technical issues, setting up and configuring IT hardware, creating user guides and documentation
Seniority
Student / Entry-level