Technical Account Manager
Core
Trusted partner to customer stakeholders guiding service discussions, coordinating issue resolution, and bringing customer feedback to internal teams.
Role type
Senior Technical Account Manager (Fintech/SaaS)
Builds
Customer success plans, technical documentation, implementation guides, and actionable product insights
Domain
Fintech / Enterprise Software / SaaS
Deliverable
client delivery
Required skills
Incident & problem management, technical consultation, cross-functional coordination, customer relationship management, account growth & retention, strategic planning
Preferred skills
Fintech services experience, IT service management (ITSM) practices, enterprise customer support, SaaS/on-prem deployments, service metrics analysis
Technologies
Jira Service Management
Responsibilities
Coordinate P1/P2 incident responses and lead root cause analysis; Provide expert-level consultation on implementation, optimization, and compliance; Collaborate with GTM and delivery functions to escalate critical issues; Build and maintain relationships with technical stakeholders; Identify opportunities for expansion and product adoption; Develop technical success plans aligned with client business goals
