Senior Technical Account Manager
Core
Own technical relationships and service experience for a portfolio of Fenergo SaaS customers, combining technical expertise with senior stakeholder engagement to address complex challenges and drive improvements.
Role type
Senior Technical Account Manager (SaaS)
Builds
AI-powered client lifecycle management platform for financial institutions
Domain
Financial Technology (FinTech) / SaaS / AI
Deliverable
client delivery
Required skills
Enterprise customer experience, Technical understanding of SaaS/cloud environments, Practical problem-solving, Service management, Communication and influence, Judgement and improvement
Preferred skills
Financial services experience, AWS/Azure/GCP knowledge, Intercom experience, AI tool usage (Claude)
Technologies
Fenergo, Intercom, AWS, Azure, GCP, Claude
Responsibilities
Lead regular service reviews covering SLAs and risks, Own customer-facing management of complex incidents, Analyse recurring incidents to identify emerging risks, Collaborate with internal teams and external suppliers, Translate customer needs into technical requirements
Seniority
Senior, hands-on IC
