IT-Support / Systemadministrator 1st Level (m/w/d)
Core
First-level IT support and system administration for hardware and software issues via ticketing and phone.
Role type
1st Level IT Support / System Administrator
Builds
IT infrastructure support and hardware provisioning for employees
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
IT support, incident management, hardware setup, Microsoft environment administration, ticketing systems
Preferred skills
structured work approach, solution-oriented thinking
Technologies
Microsoft environments, ticketing systems
Responsibilities
Accept, qualify, document, and resolve service requests and incidents; independently troubleshoot IT problems; plan and execute support appointments; prepare and distribute hardware to employees