Kundendienstberater (m/w/d) - Unfallabwicklung & interne Aufträge - Toyota Eschborn
Core
Coordinate accident claims and internal workshop orders for Toyota vehicles, ensuring transparent communication with customers and precise documentation of repair processes. (via careerplan.io/jobs/2824968-kundendienstberater-mwd-unfallabwicklung-interne-auftrage-toyota-eschborn-at-autohaus-nix)
Role type
Customer service advisor (accident claims & internal orders)
Builds
After-sales service processes for Toyota vehicles
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
accident claim documentation, workshop coordination, customer communication, order processing, calculation approval support, internal order management
Preferred skills
technical understanding of automotive repairs, structured service workflows, independent work style
Technologies
none stated
Responsibilities
document accident damages and coordinate next steps with customers and departments, explain claim processes to customers and provide status updates, coordinate repair work with the workshop and support calculations and approvals, create internal workshop orders and align scope and schedules, ensure complete documentation and accurate billing for all orders, maintain professional service quality through structured communication
Seniority
Entry-level to Mid-level, hands-on IC