Serviceassistenz (m/w/d)
On-site
Core
Service-oriented role handling repair and insurance claims, warranty processing, appointment coordination, and customer support for a workshop.
Role type
Service operations specialist
Builds
Workshop customer experience and administrative workflows
Domain
Automotive after-sales service
Deliverable
dashboards & analysis
Required skills
Repair and insurance claim processing, warranty administration, appointment scheduling, customer service, cash handling, Microsoft Office, structured problem-solving
Responsibilities
Create and settle repair and insurance orders, process warranty claims, coordinate workshop appointments, provide telephone support to customers, manage complaints, handle cash register duties
Seniority
Entry-level to Mid-level, hands-on IC