Managed Services Engineer (1ste lijn)
Core
First-line IT support engineer handling customer incidents and service requests via phone, email, and remote support to ensure reliable IT environments.
Role type
First-line Managed Services Engineer
Builds
Stable and reliable IT environments for customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Microsoft 365, Windows 10/11, hardware troubleshooting, ticket management, remote support, user account management, incident documentation, escalation
Preferred skills
Autotask, Datto, ITIL certification, Microsoft certifications
Technologies
Microsoft 365, Windows 10, Windows 11, Autotask, Datto
Responsibilities
Accept and resolve incoming customer questions and incidents; register, prioritize, and follow up on tickets; independently solve first-line IT issues; support end-users remotely; perform user management tasks like password resets and account changes; monitor open tickets and update customers; escalate complex incidents to senior engineers; document work and solutions; collaborate with team members.
Seniority
Junior, hands-on IC