Customer Success Associate
Core
Onsite Customer Success Associate responsible for being the face of FELFEL at client offices, managing smart fridge merchandising, hosting food events, and resolving customer issues.
Role type
Customer Success Associate (Onsite/Hospitality)
Builds
Client adoption of smart fridge service and positive onsite experience
Domain
Food-tech / Corporate Catering
Deliverable
product features
Required skills
Hospitality, customer service, event execution, merchandising, ticket resolution, CRM logging, inventory management, communication
Preferred skills
Food passion, fast-paced environment experience, problem-solving, adaptability
Technologies
Google Workspace, ticketing systems, mobile apps
Responsibilities
Welcome and assist customers onsite, perform product demos and troubleshoot issues, audit fridge merchandising, co-lead account launches and sampling events, resolve customer tickets, log feedback in CRM, coordinate client events and manage inventory
Seniority
Junior, hands-on IC