Technical Support & Dispatch Team Lead (f/m/x)
Core
Lead daily operations of L2 Support and Field Dispatch teams, managing operational tickets and driving process standardization across markets.
Role type
Senior Team Lead, Technical Operations & Dispatch
Builds
Scalable, centralized operational support for a growing charging network
Domain
Energy infrastructure (EV charging) + Technical Operations
Required skills
Jira ICSM, Lean/continuous improvement, process standardization, operational KPI monitoring, stakeholder coordination, team competency development, problem-solving
Preferred skills
Experience leading people, knowledge of IONITY's charging infrastructure, additional European languages
Technologies
Jira ICSM
Responsibilities
Lead and coordinate daily L2 Support & Field Dispatch activities; Own and improve Jira ICSM ticket handling process; Drive centralized, market-independent working methods; Standardize and streamline processes across regions; Identify opportunities for automation and efficiency improvements; Monitor operational KPIs and initiate corrective actions; Ensure cooperation between L2, FSEs, service partners, and internal stakeholders; Develop team competencies and promote knowledge sharing.
Seniority
Senior, hands-on IC with leadership responsibilities