Guest Experience Specialist - Bellagio
Core
Protect guest satisfaction and support the resort's reputation by managing guest recovery operations, analyzing feedback, and resolving concerns.
Role type
Guest Experience Specialist (Service Recovery & Operations)
Builds
Guest recovery solutions, personalized follow-ups, and return-visit invitations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, administrative support, data analysis, communication, conflict resolution, Microsoft Office
Responsibilities
Manage high volume of emails, phone calls, and guest concerns; Monitor guest satisfaction surveys and online reviews; Analyze guest feedback to identify trends; Respond to guest complaints and coordinate recovery solutions; Collaborate with property departments to resolve concerns; Provide Front Desk operational support as needed