VIP Services Manager - Sky Suites - Aria
Core
Lead the delivery of elevated, personalized service for an exclusive VIP clientele in a luxury hospitality environment by overseeing daily lounge operations and managing a team.
Role type
Senior IC VIP Lounge Manager
Builds
Seamless, memorable guest experiences for VIPs in a luxury lounge setting
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Team leadership, operational management, guest relations, staff scheduling, inventory management, performance management, cross-functional partnership
Preferred skills
Experience in Forbes Travel Guide 5 Star or AAA 5 Diamond Resort, Guest Service, Front Desk, Concierge, Casino Marketing
Responsibilities
Lead day-to-day operations of the VIP Lounge, manage daily staffing and scheduling, coach and develop team members, address guest feedback and monitor service delivery, partner with cross-functional departments to support VIP events
Seniority
Senior, hands-on IC
