Anlagenmechaniker SHK im Innendienst | Technischer Customer Success (m/w/d)
Core
Technical customer success specialist for heating, hydraulics, and heat pump systems, resolving technical issues remotely and dispatching field technicians.
Role type
Senior IC technical customer success manager (HVAC/Heat Pumps)
Builds
Customer support workflows and efficient field service dispatch for heating and energy systems
Domain
Renewable energy / HVAC / Heating technology
Deliverable
client delivery
Required skills
HVAC system diagnostics, heat pump technology, technical troubleshooting, customer communication, ticket management, field service coordination
Preferred skills
Experience with modern heating technology, Salesforce Service Cloud
Technologies
Salesforce Service Cloud
Responsibilities
Evaluate technical customer inquiries and fault reports over the phone, decide on the necessity of on-site technician dispatch, assess and validate reported defects, guide customers on system operation and maintenance, manage and document cases in the ticketing system (via careerplan.io/jobs/2804593-anlagenmechaniker-shk-im-innendienst-technischer-customer-success-mwd-at-hansetherm-gmbh)
Seniority
Mid-level, hands-on IC