Technischer Sachbearbeiter im Customer Care Center (w/m/div.)
Core
Handling customer complaints and inquiries regarding technically and legally complex installation situations, managing product exchanges and returns.
Role type
Senior technical customer care specialist (HVAC/Thermal systems)
Builds
Customer service solutions and product lifecycle management for heating and thermal systems
Domain
HVAC, heating technology, and thermal systems
Deliverable
client delivery
Required skills
HVAC system diagnostics, heat pump technology, gas and oil condensing technology, solar systems, controlled ventilation, heating control, hydraulic schematics, SAP CRM, MS Office
Preferred skills
Process optimization, technical training of staff
Responsibilities
Resolve complex customer complaints, coordinate product exchanges and returns with service and sales teams, communicate technical details to customers and employees, collaborate on cross-functional processes
Seniority
Mid-level, hands-on IC