After Sales Technical Support Level 2_Spare Parts - HVAC (m/w/d)
Core
Resolve complex technical escalations and perform advanced fault analysis for HVAC, heat pump, and control system installations.
Role type
Senior IC technical support engineer (HVAC) (via careerplan.io/jobs/2742807-after-sales-technical-support-level-2-spare-parts-hvac-mwd-at-midea-europe-gmbh)
Builds
Diagnostic solutions and troubleshooting guides for customer and partner systems
Domain
HVAC, heat pumps, climate control, and building services
Deliverable
physical/clinical work
Required skills
HVAC system diagnostics, heat pump technology, control systems, technical documentation, ERP/CRM systems
Preferred skills
Product training delivery, R&D collaboration, process improvement
Technologies
HVAC control systems, diagnostic software, Microsoft Office
Responsibilities
Handle complex technical escalations, perform advanced fault analysis, support L1 support team, create technical documentation, conduct product training, collaborate with R&D on product issues
Seniority
Mid-level, hands-on IC