Servicetechniker Elektro (m/w/d) | Wärmepumpe
Core
Technical head of Aftersales for heat pumps, handling remote diagnostics, quality assurance, and customer technical support.
Role type
Senior technical support specialist (HVAC/Electrical)
Builds
Scalable Aftersales processes and efficient error resolution workflows
Domain
Renewable energy / Heat pumps / Electrical installation
Required skills
Electrical installation knowledge, heat pump expertise, remote diagnostics, customer communication, process implementation, stakeholder coordination
Preferred skills
Experience with meter cabinets, familiarity with heat pumps, CRM/Remote-Monitoring tools
Technologies
CRM, Remote-Monitoring tools
Responsibilities
Answer technical electrical questions and verify work quality, serve as first point of contact for post-installation customer inquiries, analyze customer reports remotely and decide on immediate solutions or on-site technician dispatch, coordinate complex cases internally, implement and shape professional Aftersales processes (via careerplan.io/jobs/2635631-servicetechniker-elektro-mwd-warmepumpe-at-vamo)
Seniority
Senior, hands-on IC