Manager of VIP Services - Bellagio
Core
Lead the delivery of elevated, personalized service for an exclusive VIP clientele in a luxury hospitality environment by overseeing daily lounge operations and managing a team.
Role type
Manager of VIP Services (Hospitality)
Builds
Exclusive VIP guest experiences in a luxury lounge setting
Domain
Luxury Hospitality / Casino / Las Vegas
Deliverable
client delivery
Required skills
Team leadership, operational management, guest relations, staffing and scheduling, payroll administration, inventory management, cross-functional partnership
Preferred skills
Experience in Forbes Travel Guide 5 Star or AAA 5 Diamond Resort, Guest Service, Front Desk, Concierge, Supervisory experience
Technologies
None stated
Responsibilities
Lead day-to-day operations of the VIP Lounge, manage daily staffing and scheduling, coach and develop team members, address guest feedback and monitor service delivery, partner with cross-functional departments for VIP events
Seniority
Manager, supervisory level
