Mitarbeiter im Technischen Support (m/w/d)
Core
First-line technical support specialist handling phone and ticket-based inquiries for private and business customers, ensuring network operational stability and resolving technical faults via remote diagnostics.
Role type
Technical Support Specialist (Telephony & Ticketing)
Builds
Customer support workflows and network stability for Brandenburg region
Domain
Telecommunications / IT Support (via careerplan.io/jobs/2800935-mitarbeiter-im-technischen-support-mwd-at-rft-kabel-brandenburg-gmbh)
Deliverable
client delivery
Required skills
Remote diagnostics, ticket system management, MS Office, technical troubleshooting, process escalation
Preferred skills
Customer service experience, communication skills, quality awareness