Teamleiter (all genders) - Service Management
Core
Leading the IT Service Management team to ensure high service quality, customer orientation, and process optimization based on ITIL standards.
Role type
Team Lead, IT Service Management
Builds
IT service operations and processes for corporate, mid-sized, and public sector clients
Domain
IT Service Management (ITSM)
Required skills
IT Service Management (ITSM) leadership, ITIL framework expertise, SLA/KPI management, stakeholder coordination, incident escalation management, process optimization, reporting and analytics (via careerplan.io/jobs/2800095-teamleiter-all-genders-service-management-at-datagroup-rhein-main-gmbh)
Preferred skills
Experience leading teams at an IT service provider, strong customer orientation, structured problem-solving, fluency in German and English
Technologies
ITIL, ITSM tools, reporting frameworks
Responsibilities
Provide technical and disciplinary leadership to the ITSM team, develop team members, ensure service quality and customer orientation, optimize ITSM processes, manage service levels and quality metrics, analyze KPIs for continuous improvement, coordinate with IT teams and stakeholders, handle critical incident escalation, identify automation opportunities, create reports for clients and management
Seniority
Senior, hands-on IC