Customer Service Coordinator
Core
First point of contact for customer enquiries via phone, email, online reviews, and social channels, working closely with stores and support teams to provide timely solutions and build positive customer relationships.
Role type
Customer Service Coordinator
Builds
Customer experience and brand reputation for TJX Australia's off-price retail stores and processing centers
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Multi-channel communication, problem-solving, relationship building, conflict resolution, record keeping, prioritization
Preferred skills
Retail experience, knowledge of customer-facing policies, handling customer complaints
Responsibilities
Responding to customer enquiries across multiple channels, managing customer feedback and resolving enquiries efficiently, monitoring and responding to customer reviews and social media enquiries, maintaining accurate records within ServiceNow, collaborating with stakeholders across Store Operations, Marketing, HR, Property and Loss Prevention Teams
Seniority
Individual Contributor