Hotel Operations Manager - Mandalay Bay
Core
Lead the Front Desk team to achieve operational and financial goals while ensuring exceptional guest experiences at a Las Vegas resort.
Role type
Senior Hotel Operations Manager (Front Desk)
Builds
Front Desk operations and guest experience
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Front Desk operations leadership, labor management, financial performance management, employee engagement, coaching and training, hiring and supervision
Preferred skills
Experience in resort settings, managing employees under collective bargaining agreements, HotSOS system knowledge, Opera PMS knowledge
Responsibilities
Implement strategic initiatives for hotel operations, lead policy and procedure implementation for front desk, manage employee engagement through coaching and rewards, maintain guest experience standards, oversee staff interviews and training