Charter Services Operations Manager - Borgata
Core
Manage day-to-day operational functions for the MGMAir air charter experience, including guest services, reservations, and vendor coordination.
Role type
Operations Manager (Air Charter Services)
Builds
Air charter operations and guest experiences for high-value patrons
Domain
Hospitality / Aviation Services
Deliverable
product features
Required skills
Vendor management, Guest services, Reservation process management, Team leadership, Compliance adherence, Stakeholder coordination
Preferred skills
Bachelor's degree, 3+ years of relevant experience
Responsibilities
Qualify patrons for complementaries, Coordinate with internal teams (Customer Care, Player Development, etc.), Manage relationships with airline and ground transportation vendors, Ensure operational efficiency and customer satisfaction, Lead team development and succession planning