Repair & RMA Specialist (m/f/d
Core
Central point of contact for handling customer returns and repairs, managing the entire RMA process from request to successful return.
Role type
Repair & RMA Specialist
Builds
Repaired electronic components and devices
Domain
Electronics repair and customer service
Deliverable
physical/clinical work
Required skills
Electronic component analysis, repair techniques, RMA process management, customer communication, logistics coordination, data analysis, process optimization
Preferred skills
ERP system experience, manufacturing collaboration, quality management interaction
Technologies
MS Office, ERP systems
Responsibilities
Handle and steer RMA processes including system recording and tracking; Perform technical analysis, repair, and final testing of electronic components; Communicate with customers and suppliers regarding repairs and returns; Coordinate external repairs and organize shipping of completed repairs; Create reports on return rates and repair cycle times; Optimize and develop the RMA process
Seniority
Mid-level, hands-on IC