Junior IT Support Specialist (m/w/d)
Core
Central point of contact for IT questions for colleagues in administration and optical retail stores, handling requests via phone, email, and ticketing systems.
Role type
Junior IT Support Specialist
Builds
IT support services for administrative and retail operations (via careerplan.io/jobs/2792274-junior-it-support-specialist-mwd-at-viehoff-gruppe)
Domain
Retail / Optical industry + IT support
Deliverable
client delivery
Required skills
IT technical training, technical understanding, troubleshooting, user account management, Microsoft 365, Windows, networking, documentation
Preferred skills
Exchange, networking, VPN, remote desktop, virtualization, optical industry experience
Responsibilities
Accept and process IT requests via phone, email, and ticketing system; analyze and resolve hardware and software faults remotely and on-site; set up and maintain workstations, end devices, and peripherals; support user accounts, access, and permissions; support Microsoft 365, Windows, networks, WLAN, and VPN; document solutions and maintain knowledge base; collaborate with internal and external IT partners; support retail stores with technical topics and occasional on-site visits
Seniority
Junior, entry-level