IT Support Analyst
Core
Resolve end-user support tickets, manage endpoint devices, and maintain physical network infrastructure including data closets and structured cabling.
Role type
Tier 2 IT Support Analyst
Builds
Stable IT operations for enterprise clients
Domain
Enterprise IT / Cybersecurity
Required skills
Windows 11 and macOS support, endpoint management (Intune/Jamf), Entra ID/Azure AD administration, hardware diagnostics, structured cabling, rack-and-stack, network troubleshooting (Ethernet/PoE), PowerShell/Bash scripting
Preferred skills
null
Technologies
Microsoft Intune, Jamf, Entra ID, Azure AD, Windows 11, macOS, Microsoft 365, PowerShell, Bash
Responsibilities
Respond to and resolve inbound computer-related end user support tickets; Provide comprehensive support for Windows 11 and current macOS versions; Troubleshoot laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and peripherals; Perform rack-and-stack activities, equipment installation, and structured cabling management; Monitor and report data-closet conditions including power, cooling, and environmental alerts; Coordinate with facilities and vendors for installations and repairs.
Seniority
Mid-level, hands-on IC
