Coordinador/a Customer Success y Gestión de Clientes
Core
Leading a Customer Success team to manage client onboarding, retention, and product implementation while driving commercial portfolio growth.
Role type
Senior Customer Success Team Lead
Builds
Client retention strategies, onboarding processes, and commercial portfolio development
Domain
Fintech / Digital Payments
Required skills
Team leadership, portfolio management, KPI analysis, data-driven decision making, client retention, cross-functional coordination
Preferred skills
Experience in fintech, payment acquisition, digital banking (via careerplan.io/jobs/2791821-coordinadora-customer-success-y-gestion-de-clientes-at-netolympus-slu)
Technologies
N/A
Responsibilities
Plan and organize daily team tasks and distribute workload; Coordinate team training on products and sales techniques; Supervise team performance to ensure quality of service; Design and implement recovery actions for at-risk clients; Coordinate with Operations and Product to resolve client incidents
