Corporate Quality & Operations Coordinator (m/w/d)
Core
Operate as the interface between central guidelines and their implementation across individual hotel locations, ensuring and developing quality standards and processes.
Role type
Corporate Quality & Operations Coordinator
Builds
Booking, reservation, and reception processes across multiple hotel sites
Domain
Hospitality / Hotel Operations
Required skills
Analytical thinking, process understanding, initiative, organizational skills, communication, training delivery, quality focus, hands-on mentality, change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Create and verify reports and KPIs for sales, reservations, and reception; Inspect on-site processes for booking, rates, guest communication, check-in/out, and system usage; Document and resolve deviations in bookings and processes; Train new employees and leaders on standards and systems; Conduct training sessions on existing and new processes; Implement new processes and systems with locations and verify correct application; Develop booking, reservation, and reception processes based on insights from KPIs and site visits