Disponent/in (alle)
Core
Dispatching and coordinating field technicians for channel maintenance operations while managing customer inquiries and service requests.
Role type
Operations dispatcher (field service)
Builds
Field service dispatch schedules and customer service resolutions
Domain
Utilities/Infrastructure maintenance
Required skills
Dispatch planning, resource allocation, customer service, Salesforce administration, process optimization, priority management, technical troubleshooting
Preferred skills
Experience in channel maintenance, MS Office proficiency, digital process understanding
Technologies
Salesforce, MS Office
Responsibilities
Receive and process customer orders and complaints; Plan and prioritize technician dispatches based on urgency and availability; Manage daily operations including special cases; Maintain and reconcile order data in Salesforce; Support customers and technicians with quotes and technical guidance; Contribute to process and system improvements.