Service Delivery Team Leader
Core
Lead onsite service delivery for print, records, and mail services in a high-profile client environment.
Role type
Senior IC service delivery team leader
Builds
Print, records, and mail services for a major professional services client
Domain
Business services / Document management
Required skills
Team leadership, workflow management, stakeholder management, operational prioritization, quality control, digital print knowledge, mail services knowledge, records management knowledge
Preferred skills
Microsoft 365 proficiency, print production knowledge, continuous improvement experience
Responsibilities
Lead and support a team of four delivering onsite print, records, and mail services; Manage daily workflows, priorities, and resources to meet service expectations; Build strong relationships with client stakeholders as the key onsite point of contact; Coach and develop team members while maintaining high standards; Identify workflow improvements and support operational and client-led projects
Seniority
Senior, hands-on IC