Customer Success Manager Logistik (m/w/d)
Core
Central contact for the logistics side of customer inquiries, ensuring shipments, orders, and customer issues integrate smoothly.
Role type
Customer Success Manager (Logistics)
Builds
Seamless information flow between logistics and customer success teams, proactive shipment status updates, and optimized internal logistics processes.
Domain
Logistics / Customer Success (via careerplan.io/jobs/2782160-customer-success-manager-logistik-mwd-at-solakon-gmbh)
Deliverable
dashboards & analysis
Required skills
Logistics process knowledge, order management, shipment tracking, customer communication, process optimization
Preferred skills
Analytical understanding, hands-on mentality, team collaboration
Technologies
Ticketing systems
Responsibilities
Connect logistics team with customer success team, monitor shipment status and inform customers proactively, answer and prioritize order/shipping/return questions, identify friction points and propose process improvements