Fachlead im Customer Service (Fachbereich: Elektromobilität) DE/EN (m/w/d)
Core
2nd Level technical support specialist for electric mobility systems and charging infrastructure, handling complex customer tickets and error analysis.
Role type
Senior IC technical support lead (electric mobility)
Builds
Technical support solutions and knowledge base for electric mobility products
Domain
Electric mobility, charging infrastructure, energy
Required skills
2nd Level support experience, technical ticket handling, electric systems knowledge, charging infrastructure knowledge, error analysis, documentation, process optimization
Preferred skills
ERP/CRM/Ticket/Backend system experience, energy/mobility/SaaS domain experience
Technologies
Digital support and ticketing systems, ERP systems, CRM systems, Backend systems
Responsibilities
Handle and resolve 2nd Level technical customer inquiries, conduct in-depth analysis of complex technical tickets, support 1st Level team, identify and analyze error patterns in electric mobility, document sustainable solutions, manage escalations and VIP support, optimize support processes and knowledge bases, share technical know-how
Seniority
Senior, hands-on IC