Technical Customer Success Manager
Core
Own and develop relationships with strategic enterprise customers to maximize value of the Driivz EV charging platform, ensuring successful adoption, integrations, and long-term growth. (via careerplan.io/jobs/C4-00B-8D-27B-technical-customer-success-manager-at-driivz)
Role type
Senior Technical Customer Success Manager (Enterprise SaaS)
Builds
Customer adoption, integrations, and long-term growth for the Driivz platform
Domain
EV charging, e-mobility, energy, utilities
Deliverable
client delivery
Required skills
Enterprise account management, API integration, technical troubleshooting, stakeholder management, training delivery, product feedback translation
Preferred skills
EV charging standards (OCPP, OCPI), roaming, payments, energy management, enterprise-scale SaaS
Technologies
REST APIs, OCPP, OCPI
Responsibilities
Own relationships with strategic enterprise customers; Act as trusted advisor to business and technical stakeholders; Drive adoption and measurable value; Lead business, technical, and roadmap reviews; Manage technical challenges and escalations; Deliver technical training and enablement; Translate customer requirements to Product/R&D.
Seniority
Senior, hands-on IC