IT-Systems & Application Specialist (m/w/d)
Core
Central interface between users, IT, integration, and software development, focusing on the rollout and application management of the company's proprietary funeral home software.
Role type
Application Specialist (IT Operations & Support)
Builds
Proprietary funeral home software (Bestattersoftware)
Domain
Funeral services industry + IT Operations
Required skills
Windows Client/Server administration, Microsoft 365, Microsoft Entra ID/Active Directory, Endpoint/Device Management, IT Security, Backup/Recovery, Ticket/Service Management, First/Second-Level Support, Bug/Change Tracking, Release Planning, Integration Testing, Documentation
Preferred skills
Network fundamentals (TCP/IP, DNS, SHCP, VPN/WLAN), APIs, Azure, Intune, PowerShell, Test Management, Release/Change Management, Requirements Engineering (via careerplan.io/jobs/2781579-it-systems-application-specialist-mwd-at-sereni-deutschland-gmbh)
Responsibilities
Provide first/second-level support and error analysis for funeral home software; Manage system rollouts and onboarding for new companies/locations; Conduct functional, integration, and acceptance tests; Monitor third-party system interfaces; Administer Windows clients/devices and user permissions; Analyze recurring support cases to improve standards and processes.