Sr. Service Desk Analyst
Core
Mid-level IT specialist providing advanced technical support, application ownership, and system maintenance for designers in health, education, and business sectors.
Role type
Senior IC Service Desk Analyst / Application Support Specialist
Builds
IT support services, application configurations, and system maintenance for design teams
Domain
Architecture, Engineering, and Construction (AEC) industry IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, Active Directory management, backup and restore procedures, hardware/software testing, vendor consultation, security measures implementation, user account administration, system performance monitoring
Preferred skills
AEC industry application knowledge, Microsoft Windows certifications, Adobe CS Suite, Autodesk Products, Bluebeam, Rhino, Sketchup, Enscape, Newforma, V-Ray, MS Teams, Argos, Deltek VantagePoint
Technologies
Microsoft Windows 11/10, Microsoft Office, Active Directory, MS Teams, Autodesk, Adobe CS Suite, Bluebeam, Rhino, Sketchup, Enscape, Newforma, V-Ray, Deltek VantagePoint
Responsibilities
Provide Level 1-3 support for complex technical issues, manage application configuration and maintenance, monitor service desk tickets and system backups, consult users on technology needs, upgrade end-user equipment, maintain network files and peripherals, manage user accounts and permissions, test and evaluate hardware/software efficiency
Seniority
Mid-level specialist / Subject Matter Expert