IT-Support/-Administrator (m/w/d) 1st & 2nd Level | ID0050
Core
1st/2nd-Level IT Support and System Administration handling hardware/software troubleshooting, user account management, and IT project support.
Role type
1st/2nd-Level IT Support and System Administrator
Builds
Desktop environments, network components, and IT services for the company's Berlin headquarters
Domain
IT Infrastructure and Helpdesk
Required skills
Active Directory administration, hardware/software troubleshooting, network configuration, IT security fundamentals, ticketing systems, remote desktop tools, PowerShell, JavaScript, PHP (via careerplan.io/jobs/2778305-it-support-administrator-mwd-1st-2nd-level-id0050-at-exchange-ag-deutschland)
Preferred skills
IT certifications, project management experience
Technologies
Active Directory, Remote-Desktop-Tools, IT-Ticketing-Systems, Office Applications
Responsibilities
Receive, analyze, and resolve IT inquiries and incident reports; Diagnose and fix hardware and software issues locally or remotely; Install, configure, and maintain workstations, software, and peripherals; Manage user accounts and access rights; Support network component setup and configuration; Maintain system documentation and asset management; Assist in planning and executing IT projects like server migrations.
Seniority
Mid-level, hands-on IC
